Organizational change takes some adjustment. Whether it’s the introduction of a new high-level employee or a change to company culture, sometimes people are hesitant to embrace changes because they are unfamiliar or more difficult at first.
When it comes to your Quality Management System (QMS), sticking to your old habits leads to inefficient processes and increases the likelihood of quality issues—especially in high-risk industries. Yet user adoption and buy-in still remain quality management challenges, despite the dangers.
Here are 4 tips to help get your team on board with adopting an updated, cloud-based quality system.
- Share the Value of the Cloud
The latest advancement in software is cloud hosting and it’s gaining popularity, especially among small and mid-sized organizations. This type of software is private, secure and cost-effective. Presenting these benefits to your IT team can get them on board with the transition, which is an important factor in software decisions.
- Start at the Top Levels
A simple way to get the entire team excited about a new QMS is to get the executive and management level personnel on board first. That way, the change is presented as a company-wide initiative that aligns with high-level goals. When the news of a big change comes from a trusted source, such as the CEO, it reinforces that the change is good for the entire organization.
- But Make It Relatable to Everyone
Non-quality specific people may not be interested in a QMS. When people see that quality management is relatable to everyone, they will understand the importance of embracing a good system. Avoiding quality jargon and presenting the QMS in plain language helps all team members see that an auto
mated QMS helps improve all business processes, not just quality-specific ones, getting more of the team on board.
- Train Before, During and After Implementation
When presenting the new QMS, it’s important to have both immediate training plans, as well as a long-term post-rollout plan. You can either plan to reward changed behavior or create workflows that allow you to assist with transitions until they are familiar. If training is only provided in the beginning stages of implementation, users may revert to old habits or not utilize important features. Software updates roll out almost constantly, so a continuous training plan becomes even more important.
For best user adoption and buy-in, it’s important to present the new QMS as an organization-wide benefit. No matter the industry or specific business needs, people will respond well to a system that increases productivity, streamlines processes and reduces operational risk. With the right guidance and support, the transition can be a time that’s embraced by the entire organization.