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Regarding Risk:  A Letter to Verse Solutions

October 12, 2016 / by Emily Ysaguirre

Dear Verse Solutions,A_letter_to_verse.jpg

Hi there. I am the project manager for my company. Recently, we had to run an internal audit at the last minute. Unfortunately, we did not pass.

I am reaching out to you in hopes that you can answer a few of my questions regarding your Risk Management solutions.  

First, I’d like to tell you a little bit about my job and its requirements. I am in charge of scheduling out assignments and jobs to employees that must be completed in a timely manner. This is difficult in itself because there are so many tasks that need completion that it becomes hectic. So, typically I have to decide how to schedule them out so that no due dates are missed.

I have to define a list of deliverables in order to create compliance within the organization and a timeframe in which to complete them by, which ultimately results in the finalized product. However, there are many roles within my organization and it’s too much of a risk to try to quickly push out materials just to create a product. We must maintain compliance with regulatory requirements and also maintain safety within the warehouse, workplace and for our consumers.

I must keep in mind:

Workflow-enabled projects: This includes projects that are followed by a timeline. In order to keep quality events on track and solve issues a head of time, we set deadlines.  These deadlines assign tasks to my employees and express what tasks must be taken to ensure the timely resolution of all issues. Having a workflow to push this through makes the process easier to follow. However, risk still remains an issue. Just because tasks are crossed off, does not mean they are completed. Our workflow needs standards set in place to create a deliverable and sensible process.

Project Templates and speed: Certain times of the year are a lot busier than others. Especially being in a competitive field. We often encompass the same type of project many times over the course of year. However, rather than re-creating a different project every time, we would like to have a template created that routinely delivers the variables needed. With the click of a button we would like to have a specific event loaded quickly and easily.

Role-based task management for different employees: As stated earlier, I must assign tasks to each of my employees personally. This is for old and new processes and job functions that come about. Unfortunately, I do not have the means to stop a process and mark any “red flags.” This means that the project will continue with issues until we go back and retrace our steps and decide what went wrong and how to pick up where we left off. This example is a good scenario—sometimes, we may not know until it is too late.

Therefore, I would like to ask you three questions that I think would help to get my business running smoothly and carefully:

  • Does your Risk Management System allow me to build risk into my existing processes?
  • Does it provide me the proper tools to quantify my risks and provide guidance on actions to take to solve them?
  • Does it give me the ability to view all of my risks, report on them and allow me to make improvements?

Thank you for your time and I do hope to hear from you soon.


Looking for Improvement

Visit our blog next week for Verse’s response!  In the meantime, check out our webinar below on risk management. 

Learn 3 ways to easily build risk into your processes

Topics: Quality